Shipping Policy

 Shipping cost is based on weight. We currently offer delivery through UPS. When your order is shipped you will receive an email with your tracking number. You can track your shipment at ups.com or by calling 800.PICK.UPS.

For all international shipments please call or email us.

We will not be liable for any loss, damage, cost or expense related to delays in shipment or delivery of merchandise. We take no responsibility after it is scanned and taken by UPS. 

We prefer to use the service where a signature is required upon delivery. UPS will make three attempts to deliver your order. After the third attempt, they will hold the package at their warehouse for you to pick up. Judy Ross Textiles is not responsible for additional shipping fees if your package is not picked up. Customers may choose to waive the signature requirement by selecting “ship with no signature required.” We will contact you in the rare event of a backorder. 

Delivery Times

We generally ship in-stock items from our warehouse within two business days; however, some orders may require three business days. Please consider this packing time when selecting your shipping method. Also remember not to include weekends or holidays in calculating the estimated transit time for your shipment. Within the US, if you select UPS GROUND, your package will have a delivery range of 3-6 business days, depending on your location.

Expedited Delivery

There are two options if you would like your items expedited to you. Next Day Air will arrive one night after the item is shipped. Second Day Air will take two days to arrive.

Special Delivery Options
If you have special delivery specifications, please contact us directly by e-mail at contact@judyrosstextiles.com or by phone at 212-842-1705.

Custom Orders

Custom orders receive shipping quotes on a case-by-case basis and may take up to a week to prepare to ship. Made-to-order pieces require 12-16 weeks for production before shipping.

SHIPPING OUTSIDE THE CONTINENTAL UNITED STATES (ALASKA, HAWAII, PUERTO RICO, GUAM, U.S. VIRGIN ISLANDS, APO ADDRESSES, AND ALL INTERNATIONAL CUSTOMERS)

Please be aware that you will be responsible for all additional duties and taxes applicable to shipments of merchandise to locations outside the continental United States.

 

Payment

We accept Visa, Mastercard, and American Express.

Taxes:

All applicable taxes will be applied to orders within New York State. You are responsible for all sales taxes and other taxes, if any, applicable to merchandise shipped to locations outside New York State. 

Return Exchange Policy:

All sale items are non-returnable, final sale.

Judy Ross Textiles will accept NON-SALE items for exchange or store credit within 7 days of receipt. Item must be returned in new and resale-able condition. Exchanges will be subject to shipping charges. Once your return is processed, you will receive a store credit by email. Store credit cannot be used on the website directly, only on phone orders. We cannot refund shipping charges on returned items.

Store credit must be redeemed within 12 months (1 year) from the date issued.

Special exemptions are as follows:

If you wish to return or exchange an item, a Return Merchandise Authorization (RMA) number should be requested within 7 days of receiving your order. Email contact@judyrosstextiles.com and include your invoice number, shipment tracking number, and reason for the exchange. Your RMA number will be emailed to you within 24 hours.

Merchandise sent to us without an RMA number or COD will be denied by our warehouse.   

For your security, please return your merchandise with an insured courier (e.g., FedEx, UPS, USPS Parcel Post) and retain your receipt. Judy Ross Textiles is not responsible for items damaged or lost in transit.

Production Qualities:

Please remember that some of our products may show differences in the color or texture. Such differences are inherent in handmade products, so there may be minor distinctions that will make your purchase unique.  

 

TERMS AND CONDITIONS

Acceptance of Terms of Use

The content, merchandise and services made available to you on this site are provided by Judy Ross Textiles Inc. (“Judy Ross Textiles”) in accordance with the following terms and conditions of use and privacy policy (“Terms and Conditions”). The Terms and Conditions constitute an agreement between you and Judy Ross Textiles Inc. in respect of your use of this site, and your use of this site is conditioned upon your acceptance of the Terms and Conditions without modification. Your use of this site constitutes your acknowledgement and acceptance of the Terms and Conditions in their entirety.

Judy Ross Textiles provides you with access to our Website subject to the following Terms and Conditions, which may be updated from time to time without prior notice to you.

You can review the most current version of these Terms and Conditions at any time at: www.judyrosstextiles.com/policies. Please read these Terms and Conditions carefully. By accessing this Website, you agree that you have read and understand these Terms and Conditions and any posted updates and that you accept and agree to be bound by them. If you do not wish to be bound by these Terms and Conditions, please do not continue to use this Website.

Establishment and Use of Your Account

Upon completing the registration process and establishing an account with us, you will be responsible for maintaining the confidentiality of your account and your account password, as well as for restricting access to your computer. You agree to accept responsibility for all activity conducted through your account and with your password.

Your Representations and Warranties

By using this site, establishing your account and placing orders for merchandise featured on this site, you are representing and warranting that you are over 18 years of age, that all information that you provide to us is true, accurate, and complete, and that you have the authority to provide that information and to place those orders.

Restriction of Use or Termination of Your Account

We reserve the right to restrict use of your account, to suspend or terminate your account, to refuse you service and/or to cancel orders that you submit in our sole discretion.

Product Descriptions

Judy Ross Textiles attempts to be as accurate as possible when describing its products and when depicting these products on this Website. Judy Ross Textiles does not warrant that these product descriptions or depictions, or other content on this Website, are accurate, reliable, current, or complete.

Judy Ross Textiles Inc.’s Intellectual Property Rights

You acknowledge and agree that the Website and its contents, including, but not limited to, all photographs, information, data, text, product descriptions, software, music, sound, graphics, video, messages, tags and/or other materials (collectively, the “Content”) are proprietary or confidential information that belongs exclusively to Judy Ross Textiles and is protected by applicable copyright, trademark, trade secret, patent or other proprietary rights and laws. You are not authorized to reproduce, republish, distribute, transmit, modify, sell or otherwise use the Content, or to create derivative works based on the Content, in whole or in part, without Judy Ross Textiles Inc.’s express written authorization. Without limiting the foregoing, you are not authorized to use the Content in order to gain a competitive advantage, for marketing purposes (including third-party solicitations), to harass, abuse or harm others, or in a way that otherwise exceeds the scope of your authorized access to this Website. In addition, you are not authorized to use, access, search, or obtain data from the Content of this Website by using any deep-link, framing, page scrape, robot, spider or other automatic device, program, algorithm, or similar methodology. Judy Ross Textiles grants you a personal, non-transferable and non-exclusive right and license to use the Content on a single computer for non-commercial purposes only and subject to all other Terms and Conditions herein. Any unauthorized use terminates the permission or license granted by Judy Ross Textiles.

The Judy Ross Textiles name and associated product names are trademarks or registered trademarks of Judy Ross Textiles (the “Judy Ross Textiles Marks”). You are not authorized to display or use in any manner any Judy Ross Textiles Mark without our prior written consent.

The product designs and product materials used for Judy Ross Textiles Inc.’s products are the exclusive property of Judy Ross Textiles and are protected by applicable copyright and other proprietary rights and laws. You are not authorized to reproduce, sell or otherwise use these designs or materials, in whole or in part. Judy Ross Textiles takes its intellectual property rights seriously and monitors for and vigorously pursues any infringers. 

Disclaimer of Warranties

YOUR USE OF THE WEBSITE IS AT YOUR SOLE RISK. THE WEBSITE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. JUDY ROSS TEXTILES EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT OF THIRD-PARTY RIGHTS. JUDY ROSS TEXTILES MAKES NO REPRESENTATIONS OR WARRANTIES ABOUT THE ACCURACY OR COMPLETENESS OF THE INFORMATION CONTAINED ON THIS WEBSITE, AND YOU SHOULD CONFIRM ANY INFORMATION PRESENTED ON THIS WEBSITE BEFORE RELYING ON IT IN ANY WAY.

Limitation of Liability

IN NO EVENT WILL JUDY ROSS TEXTILES BE LIABLE TO YOU FOR ANY DIRECT, INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL OR PUNITIVE DAMAGES RESULTING FROM YOUR USE OR INABILITY TO USE THIS WEBSITE, EVEN IF JUDY ROSS TEXTILES HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THIS LIMITATION WILL APPLY TO DAMAGES FROM ANY CAUSE OF ACTION, INCLUDING, BUT NOT LIMITED TO, TORT, CONTRACT, STRICT LIABILITY OR OTHERWISE. IN NO EVENT WILL JUDY ROSS TEXTILES INC.’S LIABILITY TO YOU FOR ANY CAUSE OF ACTION EXCEED THE AMOUNT PAID BY YOU, IF ANY, FOR ACCESSING THIS WEBSITE. JUDY ROSS TEXTILES DOES NOT WARRANT THAT THE FUNCTIONS CONTAINED IN THIS WEBSITE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THIS WEBSITE OR THE SERVERS THAT MAKE THIS WEBSITE AVAILABLE WILL BE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

Waiver and Severability

Judy Ross Textile Inc.’s failure to exercise or enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision. If any such right or provision is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties’ intentions as reflected in the provision, and the other provisions of these Terms and Conditions shall remain in full force and effect.

Indemnification

You agree to defend, indemnify and hold Judy Ross Textiles and its subsidiaries, affiliates, officers, directors, employees, agents, and partners from and against any and all claims, actions, liabilities, costs or damages (including reasonable attorneys’ fees) asserted by any third party arising from or related to your use of this Website or conduct in connection therewith in violation of these Terms and Conditions.

Governing Law

These Terms and Conditions and the relationship between you and Judy Ross Textiles will be governed by the laws of the State of New York, without regard to its conflict of law principles. You agree to submit to the personal and exclusive jurisdiction of the courts located within the County of New York in the State of New York with respect to any claims arising from these Terms and Conditions or your use of the Website.

Links to Other Sites

Judy Ross Textiles does not make representations or warranties about any website that you may be able to access through this Website. Judy Ross Textiles does not endorse, monitor, or assume any liability for the information provided or activities undertaken by any such website. 


Privacy Policy

Information Collection and Use

Judy Ross Textiles Inc. is the sole owner of all information collected on this site. The information that you supply to us enables us to personalize your experience on this site, to better service your requests, to facilitate our communications with you, and to improve our overall customer service capabilities.  The information that we collect from you is used entirely and only by us, except in cases where we use third parties to perform certain functions for us, such as credit card processing, order fulfillment, package delivery or data analysis. In these cases, we provide such third parties with access only to the information that is necessary for them to perform the specific tasks for which they are responsible, and they are not authorized to retain, share, or store that information for any other purpose. We will not share your information with, or sell or rent your information to, any other party for any reason. In the event that we contemplate using your information for any purpose other than those outlined above, we will notify you and provide you with an opportunity to choose not to share your information in the manner contemplated. Once you have established an account with us, you will occasionally receive information relating to our new merchandise and service offerings, activities at our stores, and other information that may be of interest to you.

Use of Cookies

A cookie is a piece of data transferred by us to your hard-drive which allows our system to recognize your browser on subsequent visits to this site. We may use cookies to enable us to track and target your interests, and to enhance your experience on this site. Cookies are not linked to personally identifiable information.

Use of Log Files

We may use IP addresses to analyze trends, administer this site, track movement and to gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.

Security

We have incorporated into this site certain features designed to safeguard information that we obtain from you. For example, when you are asked to enter certain sensitive information (such as a credit card number) that information is protected with encryption software.

While we use measures like encryption to protect sensitive information, we also take measures to protect your sensitive information offline. Access to such databases is limited to those employees that require access in order to perform specific functions such as billing, order processing, shipping and customer service, and such access is password protected.